Monthly Archives: November 2021

Zero Tolerance – Abuse is not in a day’s work for staff

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and we will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbally abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

More information can be found on our Zero Tolerance pages of our website



Being prepared for winter illnesses

You can stay on top of niggling winter illnesses by practicing effective self-care at home according to the region’s leading healthcare experts.

Seasonal minor illnesses, such as colds, sore throats and upset stomachs, tend to circulate more frequently during the winter as colder outside temperatures lead people to socialise indoors.

A well-stocked medicine cabinet, containing staple items such as painkillers, ibuprofen, anti-diarrhoea tablets and a digital thermometer, means families can begin care and treatment at the first sign of illness.


Another element of self-care is knowing where to go when illness and injury cannot be safely managed at home, such as when mild symptoms become worse or when over-the-counter medicine proves ineffective.

The NHS 111 online service has a detailed symptom checker and can provide users with patient-specific advice and guidance, as well as directions to other nearby healthcare options.

Local pharmacies can also provide quick help and support for a wide range of issues, with some larger sites having private treatment rooms in which trained staff can carry out consultations before prescribing treatment or, where appropriate, arranging an appointment with another healthcare service.

People experiencing a genuine, life-threatening medical emergency should always call 999 or visit their nearest hospital emergency department.