Monthly Archives: June 2022

Zero Tolerance

The Practice takes it very seriously if a member of admin staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated within this practice
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from the Practice’s premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times. Thank you

w/c 27th June 2022: Staffing challenges

Please bear with us…

Our team at Temple House Practice, like so many others in healthcare at present, is currently experiencing high levels of staff shortages due to Covid-19.

Within the NHS as per national guidance, healthcare staff are unable to work at the Practice if they have tested positive for Covid so they will need to self-isoalte, they can if they are well enough, work from home offering telephone calls. The staff members we have off currently with Covid-19, are unable to work from home as they are unwell themselves.

We are doing our utmost to continue to provide the best service for all our patients. The phone lines are extremely busy, and our receptionists are doing the best they can – please be kind.

As a result, it may take longer for your call to be answered and we may need to postpone non-urgent treatment or consultations or move consultations onto telephone appointments or with a different healthcare professional.

Please use your surgery considerately – appointments can be made face-to-face, over the phone, or online for those with online access.

Before contacting the practice, please do consider self-help and pharmacy options such as these:

The NHS website: nhs.uk

We appreciate your patience, support and understanding during this time. Thank you

We need your feedback! Please complete our survey

If you are a patient of a Keynsham GP Practice, please could you take a moment to complete this quick survey to help shape the plans for ‘Improved Access’ in Keynsham.

‘Improved Access’ is where appointments are offered in the evening or at weekends. It is important that we have your input to make sure we can plan this when it is needed the most.

Please complete the survey using this link Improving Access Patient Survey (surveymonkey.co.uk)

Thank you for your help.