Information concerning our Policies and Procedures can be found on the left-hand side.
Helping you to manage your health
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require.
Abdominal Pain
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Acute Asthma
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Asthma Monitoring
Who to see: Asthma Nurse
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Anxiety
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Back Pain
Who to see: First Contact Physiotherapist (FCP)
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Blood Pressure Monitoring
Who to see: Nurse / Health Care Assistant
Advice: The Nurse/Health Care Assistant will consult the GP as necessary.
Blood Tests
Who to see: Phlebotomist
Advice: Clinics are held daily at various times. Appointments for blood test must have been requested by your doctor or other health care professional.
For warfarin monitoring we have a weekly Wednesday clinic. If you are in doubt please call to speak to one of our nurses who will advise you.
Blue Badge Forms
Who to see: Bath & North east Somerset Council
Advice: Please call 01225 477133 or email blue_badge@bathnes.gov.uk. Blue Badge application form can be found here: www.bathnes.gov.uk
Boils
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Breathlessness
Who to see: Nurse Practitioner or GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Bruised Ribs
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Burns
Who to see: Nurse/Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Cellulitis
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Cervical Smears
Who to see: Treatment Room Nurse
Advice: Once you are invited, make an appointment with the Practice Nurse
Chest Infections
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Children's Immunisations
Who to see: Treatment Room Nurse
Advice: When you receive your letter from Child Health to say your child is due their immunisations, please ring us on 01179 862406 to make an appointment. Clinics run every Tuesday afternoon. To find out more about immunisations visit: www.nhs.uk
Chronic Heart Disease
Who to see: Treatment Room Nurse/GP
Advice: Annual clinic appointment, please make for your birthday month
Cold Sores
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Colds
Who to see: Pharmacist
Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Find out more at: www.nhs.uk
Constipation
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Contraception/Family Planning
Who to see: Riverside Clinic/Specialist Nurse or GP
Advice: Contraception and family planning appointments are available at various times every day.
COPD Monitoring
Who to see: Specialist Nurse
Advice: Please contact reception on 01179 862406 to book into the COPD clinic.
Dental Problems
Who to see: Dentist
Advice: Please book an appointment with your dentist, or find a Dentist service via NHS: www.nhs.uk
Depression
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Diabetes Monitoring
Who to see: Diabetic Nurse
Advice: You will be invited to see the diabetic nurse annually. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.
Diarrhoea
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Diet/Lifestyle Changes
Who to see: HRCG Wellbeing Service
Advice: Please make an appointment with the Wellbeing Service on 0300 247 0050 or via bathnes.thehub@hcrgcaregroup.com to discuss weight, exercise, diet, smoking etc.
Dizziness
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Ear Care
Who to see: Pharmacist
Advice: We no longer offer syringing. You can find out more at: NHS Earwax Information.
Earache
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Eczema
Who to see: Nurse Practitioner/GP (Some ages are appropriate for the Pharmacist)
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Emergency Contraception
Who to see: Riverside Clinic or Specialist Nurse/GP
Advice: Make an urgent appointment with the nurse or doctor. Please explain to the receptionist that the appointment is urgent and they will do their best to fit you in.
Eye Infection
Who to see: Adults and Children (aged 31 days to under 2 yrs), please visit your local Pharmacist. All other ages - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Eye Injuries
Who to see: Community Eye Service
Advice: Please contact the Community Eye Service on 0300 303 4922
Fit Note (Sick Note)
Who to see: Inform the Receptionist
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Flu Clinic
Who to see: Booked clinics
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment for the flu clinic.
Forms, Certificates and Medicals
Who to see: Please ring the Secretary on 01179 862406 and press Option 3.
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Fungal Infections
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
General Advice
Advice: For general advice please ring to book a Telephone Consultation, you will be asked to give the phone number you want to be contacted on and given an approximate time to expect the call, please be available at that time and if using a mobile please ensure it is switched on.
Genital Herpes
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Hay Fever
Who to see: Please contact your local Pharmacist first. If symptoms persist then - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Head Injuries
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Headaches
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Holiday Cancellation Certificate
Who to see: Please ring the Secretary on 01179 862406 and press Option 3.
Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Indigestion
Who to see: Please contact your local Pharmacist first. If symptoms persist then - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Infected Wounds
Who to see: Nurse Practitioner/Treatment Room Nurse
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Ingrowing Toenail
Who to see: Nurse Practitioner/Podiatry
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Insect Bites
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Insomnia
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Insurance Reports
Who to see: Please ring the Secretary on 01179 862406 and press Option 3.
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who to see: Please ring the Secretary on 01179 862406 and press Option 3.
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Missed Contraceptive
Who to see: Riverside Clinic or Specialist Nurse/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Moles
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Mouth Problems
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Nappy Rash
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Neck Pain
Who to see: First Contact Physiotherapist (FCP)
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Nosebleeds
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Panic Attacks
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Period Problems
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Phobias
Who to see: GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Rashes
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Rectal Problems
Who to see: Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Removal of Stitches
Who to see: Nurse / Health Care Assistant
Advice: Make an appointment with one of our Nurses or Healthcare Assistants.
Shingles
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Sick Certificates
Who to see: Inform the Receptionist or ring on 01179 862406 to have a message put in the message book
Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements.
Sick Note (Fit Note)
Who to see: Inform the Receptionist or ring on 01179 862406 to have a message put in the message book
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Sinusitis
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Skin Conditions
Who to see: Please contact your local Pharmacist first. If symptoms persist then - Nurse Practitioner/GP
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Smoking Cessation
Who to see: HCRG Wellbeing Hub
Advice: There is a drop in clinic at Keynsham Health Centre each Wednesday evening from 6.30 pm If you would like help sooner please visit www.nhs.uk/smokefree and Quit Now!
Sore Eyes
Who to see: Please contact your local Pharmacist first. If symptoms persist then - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Sore Penis
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Sore Throat
Who to see: Please contact your local Pharmacist first. If symptoms persist then - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Stings
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Styes
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Sunburn
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Threadworm
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Travel Vaccinations
Who to see: Treatment Room Nurse
Advice: Please make an appointment to discuss all your travel health needs. More info can be found on Travel page.
Urine Infections
Who to see: Women aged 16-64 years please visit your local Pharmacist first. Others - Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Vaginal Discharge
Who to see: Nurse/ Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Verrucae
Who to see: Pharmacist
Advice: Please consult the Pharmacist
Vomiting
Who to see: Nurse Practitioner
Advice: Please contact reception on 01179 862406 in the usual way to make an appointment.
Warts
Who to see: Pharmacist
Advice: Please consult the Pharmacist
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